FAQ

CONTACT

How do I contact you?

Email Us at info@gemandcompany.com

When can I expect an e-mail response?

Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days (weekends are closed).
Please include full name, detailed message and order number if available.

PAYMENT

What payment method do you accept?
All major credit cards and Paypal.

PACKAGE TRACKING

Why does my tracking info say invalid/not available/not found?
Allow up to 24-72 hours for the post office to update.

Where can I track my package?
For USA: https://www.usps.com/
International: https://www.gemandcompany.com/pages/track-your-order

My tracking says my package was delivered, where is it?
Contact the USPS Customer Service for help locating your package
Call 1-800-ASK-USPS® (1-800-275-8777) or email here.

RETURN/ REFUND/ RESTOCK/ EXCHANGE

Will you be restocking?

Only select items.

What is your return policy?

We do allow returns 14 days from shipped date. 

Please see our Return Policy.

Will I receive my money back after I return?

No, you will receive store credit in a form of a Monarch Tokyo gift card to the email provided.

Please see our Return Policy.

My return was denied, what now?

You will be subject to additional charges for returning item/s back to you. Payments will need to be sent via Paypal.

More Questions? Please Contact Us.